Salesforce has made a significant move by agreeing to acquire Airkit.ai, a company known for its AI-powered customer service solutions. This acquisition is set to reshape the way businesses connect with their customers.

Salesforce has unveiled 'Einstein 1,' an AI platform designed to transform how businesses connect with their customers. Operating within the Einstein Trust Layer, this new iteration includes Einstein Copilot and Einstein Copilot Studio. The company asserts that the secure AI architecture, seamlessly integrated into Salesforce, empowers teams to produce higher-quality…

In today's fast-paced and digitally-driven world, customers expect more than just a good product or service. They want a personalized experience that is both convenient and reliable. As a result, businesses are constantly striving to provide exceptional customer experiences that set them apart from their competitors. AI and data are…