Salesforce Administration
as a Service
Administration-as-a-Service is a first-of-its-kind solution that enables companies to focus on other strategic business initiatives that drive success and revenue growth, while Micronetbd inc’s team of experienced Salesforce Administrators successfully set up and run Salesforce in their organization.
Watch
Why leaders trust Micronetbd: Michelle Fry, General Counsel and VP at SchoolStatus
Michelle Fry, General Counsel and VP at SchoolStatus, on what it is like to have Micronetbd run the admin work.
6:41 on the Micronetbd channel
More videos on this pageSalesforce Customer Relationship Management (CRM) tools are an essential part of any successful organization. To manage the client journey experience, your business is probably investing in a CRM system. However, are you making the most of that investment?
Take some time, to analyze how well your company can retain and handle data in your CRM system.
Do you have the right crew in place to quickly address each customer's needs? For a customer strategy to be successful, finding the correct administrator is crucial. but that often requires a significant amount of time and money. Expert Salesforce CRM system admins often command salaries into the six figures, not including the cost of benefits, and require ongoing training.
However, by outsourcing a system administration solution, you can cost-effectively optimize CRM task management and raise customer satisfaction.
First and foremost, working with a partner you can rely on brings peace of mind, allowing you to concentrate on other business-related activities. Clients who choose our team to handle their administration enjoy a variety of advantages.
- Cost: there are cost benefits, for less than the cost of a single employee, you get our experienced and certified team.
- Employee Turnover: You do not have to worry about employee turnover, performance, or regular education and training, all while keeping up with the latest industry trends and best practices- that is our job.
- Services - Because there are so many services offered and so many tools available for different uses, Salesforce has evolved over time from CRM software to a subject of study. The position of a Salesforce Administrator is the most crucial of all Salesforce roles. Administrators oversee and ensure that Salesforce is used to its full potential inside a firm. In order to help you successfully integrate and run Salesforce in your company, Micronetbd has a global pool of knowledgeable and experienced Salesforce Administrators.
- Expertise and Efficiency - Running into an issue that is outside an administrator’s scope? No problem, we work across industries and have been exposed to different business verticals, we have sales leadership experts, integration professionals, developers, and experienced consultants ready to take on the challenge and recommend the appropriate solution that can drive your productivity and increase your return on investment.
Micronetbd inc. has a talented team of certified salesforce professionals, our team is fully aware of all the duties that come with being a Salesforce Administrator. We make sure that each of our team members gives every task 100% effort.
- Logical and Process-oriented Thinking - All our Salesforce administrators receive regular training to help them think logically and build an understanding of a company's business processes. They are well-versed in the Salesforce CRM platform, including all its fields, procedures, categories, and infrastructure.
- Knowledge Of the Sales Process- Understanding the client's sales process in its entirety is crucial for a Salesforce administrator. Our administrators know that your CRM platform has been built with your sales funnel in mind to support the activities of your sales team. Even if you do not have a clear-cut sales funnel, our salesforce professionals will streamline your sales processes and assist your sales team in achieving optimum use of Salesforce CRM.
- Strong Communication Skills- All our Salesforce administrators receive training to develop their soft skills, with communication being the most crucial. You can rely on our Salesforce administrators to pick up the phone in the middle of the night and have constructive interactions with stakeholders without flinching.
- Passion for Technology - Micronetbd Inc. recognizes the value of keeping up with the most recent technical developments in the Salesforce CRM platform. Our Salesforce administrators are naturally tech-curious, which makes it easier for them to learn how to use the newest Salesforce features and platforms. Due to their technological expertise, they would always be able to discover solutions to problems rather than yielding in to technical difficulties.
- How to Make the Most of Salesforce CRM - Our administrators have extensive practical knowledge of Salesforce CRM services and years of experience using them. They are groomed to use Salesforce for your organization in the best possible manner.
- Project Management Skills- All our Salesforce administrators have a strong project management background. They can be entirely trusted to create efficient strategies for a variety of different projects and carry them out on schedule.
What We Do
Development and Consulting
Salesforce Quickstart Package
One Time Engagement
Managed Service
Our Partners
Business Accreditations
What outsourced Salesforce admin services include
Salesforce administration as a service gives your company a certified administrator on a monthly retainer instead of a full-time hire. The work is the same work an in-house admin would do, run by a team that has delivered hundreds of Salesforce projects since 2012, with a SOC 2 Type II audited process behind it.
Users, roles and security
User and license management, profiles and permission sets, role hierarchy, sharing rules, login and MFA policy, deactivations done on the day someone leaves.
Configuration and automation
Fields, page layouts, record types, validation rules, Flow builds and fixes, approval processes, and retiring the automation nobody remembers building.
Data hygiene
Duplicate rules, imports and mass updates, field cleanup, backup checks, and the recurring clean-up jobs that keep reports honest.
Reports and dashboards
The reports leadership asks for, built on fields people actually fill in, plus dashboard maintenance as the business changes.
Releases and AppExchange
Sandbox testing before each of the three Salesforce releases, managed package upgrades, and an eye on what each release deprecates.
A monthly enhancement backlog
A named admin, a ticket queue, a weekly plan and a backlog you prioritise, so the org improves every month instead of slowly rotting.
How the Salesforce admin retainer works
- A named administrator who knows your org, with a backup on the same team for holidays and peaks.
- An org assessment first: installed packages, customisations, integrations, data quality and security, written up before the retainer begins.
- A ticket queue with turnaround by priority, and a change log kept in your org so every change is traceable.
- Flat monthly pricing scoped to users and org complexity, with no meter running on quick questions.
- Escalation to the rest of the team when a request turns out to be development, integration or architecture work, at agreed rates and only with your approval.
Frequently asked questions
What do outsourced Salesforce admin services cost?
A flat monthly subscription, scoped to the size of your org and the number of users, and in every case well under the fully loaded cost of one in-house administrator. Tell us your user count and what is on your backlog and we will quote it.
Is this the same as Salesforce Premier Support?
No. Premier Support is the vendor's help desk for the platform. Salesforce admin as a service is a named administrator working inside your org every week: users, permissions, fields, flows, reports, releases and the backlog of changes your team keeps asking for.
Can you take over an org that someone else built?
Yes. Every engagement starts with an org assessment: what is installed, what is customised, what is broken, where the data hygiene problems are. You get a written findings list before the retainer starts, so nothing is inherited blind.
Do you support Litify and other Salesforce-based platforms?
Yes. Micronetbd runs admin retainers for law firms on Litify and Filevine as well as for companies on Sales Cloud, Service Cloud, Experience Cloud, DocuSign CLM and Specright. The retainer covers whatever system you run, with the same named admin model.
How fast do requests get handled?
Requests go into a ticket queue with agreed turnaround by priority. Access and blocking issues are handled the same business day; configuration changes are scheduled into the weekly plan; larger enhancements are estimated and put on the monthly backlog for you to prioritise.
Who owns the work and the documentation?
You do. Every change is logged in your org and in a change log we keep for you, so if you ever bring administration in-house, the handover is a document, not a conversation.
Hiring a Salesforce admin or outsourcing the role: how to decide
Most teams that search for outsourced Salesforce admin services are choosing between one full-time hire and a retainer. The right answer depends on volume and on how many skills the role has to cover.
When one in-house admin is the right call
- The org is large enough to keep one person busy every day with configuration, user support and releases.
- The work is mostly one skill set (declarative admin) and rarely needs Apex, integrations or CPQ.
- You already have a manager who can direct the backlog and cover for vacations and turnover.
When a retainer works better
- The backlog is real but uneven: some weeks need an architect, others need a data cleanup, most need an admin.
- You want a named admin backed by the wider Micronetbd team, so nothing stops when one person is out.
- Releases, integrations and API changes need someone who has handled them in other orgs before.
- A flat monthly amount is easier to budget than a salary, benefits, training and the cost of a vacancy.
The retainer described above is built for the second column. If you are in the first, we will say so on the call and help you write the job description instead.
Watch: what an outsourced admin looks like from the client side
A general counsel, a Salesforce partner manager and a two-minute explainer.
More on the Micronetbd YouTube channel.