An AI receptionist that answers the call, takes the message and tells your team, 24/7.
Workup Agent picks up when your team cannot: after four rings, after hours, or on a number we provision. It greets the caller with your business name, finds out who is calling and why, answers questions from your own knowledge base, takes callback details and reads them back, logs the call with a transcript and alerts your team within seconds. It does the same on your website, by chat or voice. One flat monthly plan, not per seat and not per call.
Watch
Why leaders trust Micronetbd: Michelle Fry, General Counsel and VP at SchoolStatus
Michelle Fry, General Counsel and VP at SchoolStatus, on why her team trusts Micronetbd.
6:41 on the Micronetbd channel
More videos on this pageWhat happens when the phone rings
Set up per business with your number, your greeting, your questions and your rules.
Your line stays yours
Calls ring your desks and mobile apps as they do today. Unanswered after four rings, or outside hours, they forward to Workup Agent. Or give out a number we provision.
It greets and listens
A natural voice, your greeting, your business name. It asks who is calling and what it is about, and answers questions from your own knowledge base, not the open internet.
It takes the message properly
Name, best number and best time, read back to confirm, plus what the caller needs and how urgent it is. Matters you define as urgent are transferred live to a phone you choose.
Your team hears within seconds
An email with the caller, the reason, the questions and the transcript, then a daily log of every call and every website conversation.
AI receptionist, human receptionist, voicemail
What each one does with the same 9pm call.
| Voicemail | Front desk | Workup Agent | |
|---|---|---|---|
| Answers after hours | Records a message most callers never leave | No | Yes, every call, every day |
| Knows your business | No | Yes | Yes, from your own knowledge base |
| Takes a complete message | Whatever the caller says | Usually | Name, number, best time, reason and urgency, read back |
| Tells the team | When someone checks | By hand | Alert within seconds, daily log every evening |
| Website visitors | No | No | Same agent on every page, chat or voice |
| Cost model | Included with the phone | Salary and cover | One flat monthly plan |
Businesses that lose calls they cannot answer
The same agent, tuned to how each business takes a call.
Law firms
Intake questions in your order, acceptance criteria, deadline flags and a finished file for the intake team. See the legal answering service and AI legal intake pages.
Professional services
Accountants, consultants and agencies whose phone rings while everyone is in a meeting: the caller is greeted, the message is complete and the callback is booked.
Home and field services
Callers at 7am and 8pm get an answer, an appointment window request and a promise of a callback, not a voicemail box.
Clinics and offices
Appointment requests, directions, hours and insurance questions answered from your knowledge base; anything else goes to the team with the details captured.
Service teams with a CRM
The message and the caller land in your CRM or intake system: Lead Docket, Litify, Salesforce and others.
Teams that already have a receptionist
Overflow and after-hours only: the front desk keeps the day, Workup Agent takes the rest.
It answers our own phone
Micronetbd runs Workup Agent on its own main line. Call (609) 435-1960, wait past four rings, and you will reach the agent: it takes your message and our team gets the alert while you are still on the call. The same setup, with your number, your greeting and your rules, is what a business gets.
- Answers the phone and the website with the same knowledge and rules
- Every call logged with a transcript, written as the call runs
- Alert within seconds, daily call log every evening
- Transfers to a person only for the matters you define as urgent
- Built and supported by Micronetbd, in business since 2012
AI receptionist questions, answered plainly
What is an AI receptionist?
Software that answers your phone (and, with Workup Agent, your website) with a natural voice, greets callers by your business name, answers questions from your own information, takes a complete message and tells your team. It works when nobody is free to pick up: after hours, during meetings, on busy mornings.
Does it use my existing phone number?
Yes. Your phone system forwards unanswered or after-hours calls to Workup Agent's number, so nothing changes for callers or for your team when they do pick up. If you prefer, we provision a number that Workup Agent answers first.
What happens when a caller wants a person?
It explains the team is on other calls or away, finds out who they wanted and what it is about, takes the best number and time for a callback and reads the number back. Only matters you define as urgent are transferred live to a phone you choose. Every call is logged and your team is alerted.
Can it answer questions about my business?
Yes, from your own knowledge base: hours, services, directions, what to bring, how a first appointment works. It does not make things up from the open internet, and it says so when it does not know and takes the message instead.
How is it priced?
As a flat monthly plan for your business, not per seat, per call or per minute, so a busy month costs the same as a quiet one. Ask for the current plans on the walkthrough.
Is it only for law firms?
No. Law firms were first because intake is where a missed call costs the most, so the questionnaires for personal injury, workers compensation, mass tort, employment and immigration come out of the box. Any business that loses calls it cannot answer can run it with its own greeting and questions.
Can I hear it before booking anything?
Yes. Call (609) 435-1960 and let it ring past four rings, or talk to the assistant in the corner of this page. Then book a walkthrough on workupagent.com.
The medical answering service page
Medical answering service for clinics and practices: appointment requests, urgent-call rules, what it never does (medical advice), and how it compares with an operator service.
Watch: the team behind the agent
A general counsel on trusting Micronetbd, a two-minute CRM explainer and a law firm client on intake.
More on the Micronetbd YouTube channel.
Put an AI receptionist on your line this week
Thirty minutes on a call. Bring your greeting and the questions you wish every caller answered, and we will show you the phone conversation, the website conversation and the message your team receives.