Workup Agent.
Your first line, answering right now.
A chatbot answers questions. Workup Agent qualifies the person asking.
Both reach the AI receptionist itself, any hour. Or leave your number below and a person calls you back.
Dedicated sites: law firm answering, medical answering, answering service NJ.
From the Micronetbd Podcast
Every automated front line needs a way out to a person
Ron Resavy describes reaching out to a vendor through a chatbot and finding no way to get to a person, even though his question needed a human from the start. His point is that any automated front line needs a clear exit, a button or a word that hands the conversation to someone who can help, because real customer conversations always carry emotion. It is the reason the route step on this page matters: when a caller needs a person, they should reach one quickly.
It's almost like you have to have an out button somewhere, or a safe word.Ron Resavy, Client Services Executive
Greet, qualify, verify, route, brief
The problem, named plainly
You are not losing leads. You are losing the race to answer them.
What happens now
- A form arrives at 9:40pm and is read at 8:15am
- By then they have filled in three more forms
- Whoever called back first is already talking to them
- Late enquiries get shorter questions than early ones
- Your team starts every call from a name and a number
What happens with Workup Agent
- Answered the second they land, day or night
- Every enquiry gets the same questions, in the same order
- Branching paths, so a car crash and a work injury differ
- Voice for people who will not type it out
- Your team opens a finished file on someone worth their time
Six things, without you there
Qualifies properly
Your real criteria, with branching questions that adapt to the answers.
Talks out loud
Natural voice conversation, not a phone tree, for people who will not type.
Watches who is on your site
Pages read, time spent and source, so the conversation starts informed.
Verifies before it reaches you
Checks the answers hold together before anything lands in your queue.
Routes to the right team
By practice area, service line, geography or whatever rule you use.
Briefs your team
A written summary of the conversation, ready to act on.
The same agent picks up when your team cannot
Forward unanswered calls after four rings, or give out a number we provision. Workup Agent answers with your greeting, asks who is calling and why, takes the callback details, logs every call with a transcript and alerts your team within seconds. Transfers to a person only for the matters you define as urgent.
How the phone answering works, and how it compares with an answering service
- Your number or ours
- Every call logged from its first seconds
- Alert within seconds, daily call log
- Same knowledge base as the website agent
- Live on Micronetbd's own line: call (609) 435-1960 and let it ring
The same agent for any business that misses calls
Three pages on what Workup Agent does as a receptionist, a voice agent and an answering service.
AI receptionist
Answers the call, takes the whole message, tells your team within seconds. For any business that loses calls it cannot answer.
AI voice agent
How the conversation works on the phone and in the browser: listen, understand, answer from your knowledge base, capture, hand off.
AI answering service
The answering service that never bills by the minute: four rings, a real conversation, a logged call and a daily log.
The same agent, two jobs
Law firms
A 24/7 intake agent that qualifies potential clients before your intake team opens the file.
Service teams
A first line sales rep that qualifies prospects and books the ones worth your time.
Two guides for law firms
Legal answering service vs AI intake agent and AI legal intake: a legal chatbot that finishes the intake.
Watch: law firms and legal transformation
A law firm client, an expert panel on legal transformation and the case management transitions webinar.
More on the Micronetbd YouTube channel.
See it answer as if it were your team
Twenty minutes on your own site, with your own qualification questions.