An answering service that answers, takes the whole message and never bills by the minute.
An answering service takes a message and charges by the minute. Workup Agent picks up after four rings or after hours, greets the caller with your business name, answers questions from your own knowledge base, takes the complete message with callback details read back, logs every call with a transcript and alerts your team within seconds. Then it does the same on your website. One flat monthly plan.
Watch
Why leaders trust Micronetbd: Michelle Fry, General Counsel and VP at SchoolStatus
Michelle Fry, General Counsel and VP at SchoolStatus, on why her team trusts Micronetbd.
6:41 on the Micronetbd channel
More videos on this pageAnswering service or Workup Agent
The same job, done differently: one takes a message, the other runs the conversation and writes the file.
| Phone answering service | Workup Agent | |
|---|---|---|
| Where it answers | Your phone line | Your phone line (forwarded after four rings, or a number we provision) and your website, by chat or voice |
| Who answers | An operator working from a script | An agent that knows your business from your own knowledge base |
| What it collects | Name, number, a short message | Who is calling and why, your questions in your order, the best number and time for a callback, read back to confirm |
| What you receive | A message to call back | An alert within seconds: contact block, what they need, the questions they asked, the transcript. Then a daily call log |
| When someone asks for a person | Transfers or takes a message | Takes the full message and promises the callback; transfers only for urgent matters you define |
| Hours | Contracted hours, or 24/7 at a premium | 24/7, the same at 2am as at 2pm |
| Pricing model | Per minute or per call, sold in blocks | Quoted as a flat plan, not per minute or per call |
Four rings, then a real conversation
Set up per business with your own number, your greeting, your questions and your rules.
Your line stays yours
Calls ring your desks and apps as they do today. Unanswered after four rings, or after hours, they forward to Workup Agent. Or give out a number we provision.
It answers and listens
A natural voice, your greeting, your business name. It asks who is calling and what it is about, and answers questions from your knowledge base.
It logs the call as it goes
The record is written as the call runs and updated as facts arrive, with the transcript attached.
Your team hears within seconds
An email with the caller, the reason, the questions and the transcript. Urgent matters can be transferred to a phone you choose.
The day closes with a log
A daily call log lists every call, who needs a person and why, so nothing waits for someone to remember.
Businesses that pay for missed calls
Law firms
The most expensive missed call there is. See the legal answering service page for the intake version.
Contractors and home services
The 7am and 8pm callers who book with whoever answers first.
Clinics, dental and wellness
Appointment requests and questions answered from your knowledge base, the rest captured for the front desk.
Agencies and consultancies
Everyone is in a client meeting; the caller still gets greeted, answered and booked for a callback.
Property and real estate
Showing requests, maintenance calls and tenant questions, logged and routed.
Anyone on an answering service today
Same job, no per-minute bill, and the website covered too.
It answers our own phone
Micronetbd runs Workup Agent on its own main line. Call (609) 435-1960, wait past four rings, and you will reach the agent: it takes your message and our team gets the alert while you are still on the call. The same setup, with your number, your greeting and your rules, is what a business gets.
- Answers the phone and the website with the same knowledge and rules
- Every call logged with a transcript, written as the call runs
- Alert within seconds, daily call log every evening
- Transfers to a person only for the matters you define as urgent
- Built and supported by Micronetbd, in business since 2012
Answering service questions, answered plainly
Is Workup Agent a replacement for an answering service?
Yes, for businesses that want the call answered, the questions answered and the message written properly rather than a note to call back. It answers your line after a set number of rings or on a number we provision, and it answers your website 24/7. Businesses that keep a live service for some hours can forward the rest to Workup Agent.
Does it use my existing phone number?
Yes. Your phone system forwards unanswered or after-hours calls to Workup Agent's number, so nothing changes for callers or for your team when they do pick up. Or we provision a number that Workup Agent answers first.
What happens when a caller wants to talk to a person?
It explains that the team is on other calls or away, finds out who they wanted and what it is about, takes the best number and time for a callback and reads the number back. Only matters you define as urgent are transferred live to a phone you choose. Every call is logged and your team is alerted.
How is it priced compared with an answering service?
Answering services are usually sold per minute or per call, in blocks, with a premium for nights and weekends. Workup Agent is quoted as a flat plan rather than per call or per minute, so the cost does not rise with a busy month. Ask for the current plans on the walkthrough.
What does my team get?
An alert within seconds of each call and each website conversation: the caller's name, number and company, the reason, the answers in your order, the questions they asked and the transcript, plus a daily log of every call. It arrives by email and, where connected, in your CRM or intake system: Lead Docket, Litify, Salesforce and others.
Can it answer questions, or only take messages?
Both. It answers from your own knowledge base (hours, services, directions, what happens next) and takes the message for anything it cannot answer. It never gives legal or medical advice.
Can I hear it before booking anything?
Yes. Call (609) 435-1960 and let it ring past four rings, or talk to the assistant in the corner of this page. Then book a walkthrough on workupagent.com.
The medical answering service page
Medical answering service for clinics and practices: appointment requests, urgent-call rules, what it never does (medical advice), and how it compares with an operator service.
Watch: the team behind the agent
A general counsel on trusting Micronetbd, a two-minute CRM explainer and a law firm client on intake.
More on the Micronetbd YouTube channel.
Put Workup Agent on your phone line this week
Thirty minutes on a call. Bring your greeting and the message you wish every caller left, and we will show you the phone conversation, the website conversation and the alert your team receives.