A medical answering service that answers every call and files the message properly.
Patients call when the front desk is on another line, at lunch, after hours and on weekends. Workup Agent picks up after four rings or on a number we provision, greets the caller with your practice name, answers questions from your own information (hours, locations, directions, what to bring, how a first visit works), takes appointment requests and messages with callback details read back, flags what you define as urgent to a phone you choose, and alerts your team within seconds. It never gives medical advice. One flat monthly plan for the practice, not per minute.
Watch
Why leaders trust Micronetbd: Michelle Fry, General Counsel and VP at SchoolStatus
Michelle Fry, General Counsel and VP at SchoolStatus, on why her team trusts Micronetbd.
6:41 on the Micronetbd channel
More videos on this pageWhat happens when a patient calls and nobody can pick up
Set up per practice: your number, your greeting, your questions, your urgent rules.
Your line stays yours
Calls ring the front desk as they do today. Unanswered after four rings, or outside hours, they forward to Workup Agent. Or give out a number we provision for after hours.
It greets and answers
Your practice name, a natural voice, the caller's language kept. Hours, locations, parking, what to bring, insurance questions you have answered in advance: all from your own information, never the open internet.
It takes the request properly
Appointment request or reschedule, prescription refill request, billing question, a message for a provider: name, date of birth if you ask for it, best number and time, read back to confirm.
Urgent goes to a person
Callers who describe an emergency are told to call 911; matters you define as urgent are transferred live to the on-call phone you choose.
Your team hears within seconds
An alert with the caller, the reason and the transcript, then a daily call log. Where connected, the request lands in your scheduling or practice system.
Medical answering service, front desk, voicemail
The same Saturday morning call, four ways.
| Voicemail | Front desk | Traditional medical answering service | Workup Agent | |
|---|---|---|---|---|
| Answers after hours | A message most patients never leave | No | Yes, an operator from a script | Yes, every call, every day |
| Knows your practice | No | Yes | What is on the script | Yes, from your own information |
| Takes a complete request | Whatever the caller says | Usually | Name, number, a short message | Reason, details you require, best number and time, read back |
| Urgent calls | Missed | Handled | Paged by the operator | 911 guidance for emergencies; live transfer to on-call for what you define as urgent |
| Tells the team | When someone checks | By hand | A message to call back | Alert within seconds, daily log, your system where connected |
| Cost model | Included with the phone | Salary and cover | Per minute or per call, in blocks | One flat monthly plan |
Practices that lose calls they cannot answer
The same agent, tuned to how each practice takes a call.
Medical and family practices
Appointment requests, refill requests, directions and hours answered; provider messages taken and routed.
Dental offices
New patient calls, emergencies routed to the on-call dentist, hygiene reschedules taken without the front desk.
Physical therapy and chiropractic
Scheduling requests and insurance questions answered from your information, cancellations logged.
Mental health and therapy practices
A calm, private first contact: intake questions in your order, callback booked, crisis guidance to the right resources you define.
Veterinary clinics
After-hours calls answered, emergency guidance to the clinic you designate, appointment requests filed for the morning.
Multi-location groups
One agent, per-location hours and directions, messages routed to the right office.
It answers our own phone
Micronetbd runs Workup Agent on its own main line. Call (609) 435-1960, wait past four rings, and you will reach the agent: it takes your message and our team gets the alert while you are still on the call. The same setup, with your practice name, your greeting and your rules, is what a practice gets.
Micronetbd is SOC 2 Type 2 audited and has built HIPAA-aware healthcare software on Salesforce, including a HIPAA-aware application listed on the Salesforce AppExchange. Ask about your compliance requirements and a business associate agreement on the walkthrough.
- Answers the phone and the website with the same information and rules
- Every call logged with a transcript, written as the call runs
- Alert within seconds, daily call log every evening
- Never gives medical advice; emergencies are directed to 911
- Built and supported by Micronetbd, in business since 2012
Medical answering service questions, answered plainly
What is a medical answering service?
A service that answers a practice's phone when the front desk cannot: after hours, at lunch, during a busy morning. Traditional services use operators working from a script and bill per minute or per call. Workup Agent answers with a natural voice from your own information, takes the complete request and alerts your team, on a flat monthly plan.
Does it give medical advice?
No. It answers practice questions (hours, locations, what to bring, how a visit works), takes requests and messages, and directs callers who describe an emergency to 911. Clinical questions are taken as messages for the provider.
Is it HIPAA compliant?
Micronetbd is SOC 2 Type 2 audited and has built HIPAA-aware healthcare software. What your practice needs depends on what the agent collects and where it is stored, so we walk through your requirements, including a business associate agreement, on the walkthrough before anything goes live.
Can it book appointments?
It takes appointment requests with the details you require, read back to confirm, and delivers them to your team within seconds. Where your scheduling or practice system is connected, the request lands there; otherwise the front desk books it from the alert.
What happens with urgent calls?
Callers who describe an emergency are told to call 911. Matters you define as urgent (a post-operative concern, an on-call request) are transferred live to the phone you choose. Everything else gets a promised callback and an alert.
Does it use our existing phone number?
Yes. Your phone system forwards unanswered or after-hours calls to Workup Agent's number, so nothing changes for patients or staff. Or we provision a number that Workup Agent answers first.
How is it priced?
As a flat monthly plan for the practice, not per minute or per call, so a busy week costs the same as a quiet one. Ask for the current plans on the walkthrough.
Can I hear it before booking anything?
Yes. Call (609) 435-1960 and let it ring past four rings, or talk to the assistant in the corner of this page. Then book a walkthrough on workupagent.com.
Watch: the team behind the agent
A general counsel on trusting Micronetbd, a two-minute CRM explainer and a law firm client on intake.
More on the Micronetbd YouTube channel.
Put a medical answering service on your line this week
Thirty minutes on a call. Bring your greeting, your hours and the five questions patients ask most, and we will show you the phone conversation and the alert your front desk receives.