An AI voice agent that holds the conversation, on the phone and on your website.
Workup Agent talks the way a good front desk does: it listens, answers from your own knowledge base, asks the next question, and knows when to hand off to a person. It runs on your phone line after four rings or on a number we provision, and in the browser on every page of your site with the same knowledge and the same rules. Every conversation is logged with a transcript and your team is alerted within seconds.
Watch
Why leaders trust Micronetbd: Michelle Fry, General Counsel and VP at SchoolStatus
Michelle Fry, General Counsel and VP at SchoolStatus, on why her team trusts Micronetbd.
6:41 on the Micronetbd channel
More videos on this pageListen, understand, answer, capture, hand off
Five things happen in every call; the order and the rules are yours.
Listen
Natural speech, interruptions included. The caller talks the way they would to a person, in the language they opened with.
Understand
Who is calling, what they need, how urgent it is, and which of your questions still need an answer.
Answer
From your own knowledge base: services, hours, what happens next, what to bring. Not from the open internet, and never legal or medical advice.
Capture
The details you require, read back to confirm, logged with the transcript as the call runs and routed to your team or your intake system.
Hand off
Matters you define as urgent go live to a phone you choose; everything else gets a promised callback and an alert to the team.
Where a voice agent earns its place
After-hours and overflow calls
The 9pm caller and the caller during the all-hands both get answered, not a voicemail box.
Intake and qualification
Your questionnaire in your order, acceptance criteria applied, a finished file for the team. Law firms run this for legal intake.
First-line sales
A first line sales rep on the website: greets the visitor in context, qualifies, captures a verified email and a cell number, routes to the owner.
Answering questions
Hours, directions, pricing pages, how a first appointment works, answered from your knowledge base with the page the visitor is on in mind.
Callbacks and scheduling requests
Best number and best time captured and read back; the team books it, or the request lands in your intake system.
Website voice
The same agent in the browser: a visitor can talk to it and hear it answer, or type. See Workup Agent.
AI voice agent, IVR menu, chatbot
Three things that get called the same thing.
| Phone menu (IVR) | Website chatbot | Workup Agent | |
|---|---|---|---|
| How the caller interacts | Press 1, press 2 | Types in a box | Talks or types, phone or browser |
| Answers questions | No, routes only | Scripted | From your own knowledge base |
| Takes a complete message | Voicemail | Name and email | Name, number, best time, reason, urgency, read back |
| Knows who is calling | No | Sometimes | Yes, and remembers a returning visitor on the site |
| Hands off to a person | Transfers blindly | Rarely | Live transfer for urgent matters, callback for the rest |
| Logs and alerts | No | Transcript | Transcript, alert within seconds, daily log |
It answers our own phone
Micronetbd runs Workup Agent on its own main line. Call (609) 435-1960 and let it ring past four rings, or talk to the assistant in the corner of this page. Micronetbd has built voice and intake systems since 2012; Workup Agent is the product that came out of that work.
- Natural voice, interruptions handled, the caller's language kept
- Your knowledge base, your rules, your greeting
- Every conversation logged with a transcript
- Alert within seconds, daily log every evening
- SOC 2 Type 2, the Micronetbd standard
AI voice agent questions, answered plainly
What is an AI voice agent?
Software that holds a spoken conversation: it listens, understands what the person needs, answers from information you gave it, captures details and hands off to a person when your rules say so. Workup Agent does this on the phone and in the browser with one knowledge base.
How is it different from a phone menu or a chatbot?
A phone menu routes; a chatbot types scripted answers. A voice agent talks, answers real questions from your own knowledge base, takes a complete message and knows when to hand off. Workup Agent also works on the website, so the phone and the site behave the same.
Does it sound natural?
Yes. It speaks in a natural voice, handles interruptions and keeps the language the caller opened with. It introduces itself as your business's assistant and never pretends to be a person.
Where do its answers come from?
From your own knowledge base: the pages, documents and answers you approve. It does not answer from the open internet, and when it does not know, it says so and takes the message.
Can it transfer to a person?
Yes, for the matters you define as urgent, to a phone you choose. Everything else gets a promised callback, an alert to your team within seconds and a place in the daily log.
What does it cost?
A flat monthly plan per business, not per seat, per call or per minute. Ask for the current plans on the walkthrough.
Can I try it?
Call (609) 435-1960 and let it ring past four rings, or talk to the assistant on this page. Then book a walkthrough on workupagent.com.
The medical answering service page
Medical answering service for clinics and practices: appointment requests, urgent-call rules, what it never does (medical advice), and how it compares with an operator service.
Watch: the team behind the agent
A general counsel on trusting Micronetbd, a two-minute CRM explainer and a law firm client on intake.
More on the Micronetbd YouTube channel.
Hear it on your own questions
Thirty minutes on a call. Bring the ten questions your callers ask most, and we will show you how the agent answers them, on the phone and on the site.