A year in on personal injury case management software: Telaré Law at Micronetbd HQ
Andrea Telquist and Tara Haverkamp of Telaré Law flew in from the West Coast and spent the day at Micronetbd headquarters in Hamilton, New Jersey. It has been about a year since we implemented their legal CRM, which makes this the point where personal injury case management software stops being a project and starts being the way a firm works. They also brought the next round of work with them, and we recorded a podcast on where the personal injury space is heading.
A year after go live is the real test
Any system looks good on go live day. The honest verdict arrives twelve months later, once real matters have run through it, once the people who were trained on it have changed how they work, and once the firm has found the edges nobody thought to ask about during discovery.
That is what this visit was for. We went through how the platform is holding up in daily practice, what the team has grown into since launch, and which of the rough edges are worth engineering away next. Telaré has re engaged us for that next round of work, which is the part we are proudest of. Anyone can win an implementation. Being asked back a year later is a different signal.
On the podcast: the personal injury space
While Andrea and Tara were in the building we took them into the studio and recorded an episode of the Micronetbd podcast on the personal injury space. Two people who run a personal injury practice every day, talking about what that work actually demands of the technology behind it, is a more useful conversation than any vendor deck. The episode is in edit and we will publish it here when it is ready.
What we build for personal injury firms
Micronetbd has been implementing legal platforms since 2012. For plaintiff and personal injury firms that usually means personal injury case management software built on Litify or Salesforce: intake that captures the case properly the first time, matter plans that carry the file from sign up to settlement, documents and deadlines that hold, and reporting the partners actually read. When a firm is coming off an older system we run the data migration with a written field map and a reconciliation report before go live, and after launch a named admin stays on the account so the work does not stop at the finish line.
The year one conversation we had this week is the one we want to have with every firm we launch. It only happens if somebody is still there to have it.
Read next
Legal CRM on SalesforceIntake, matters, marketing and reporting for a law firm on one platform.
Litify managed servicesA named admin, a ticket queue with an SLA and monthly enhancements.
Legal data migrationA written field map, a sandbox load and a reconciliation report before go live.
Thank you Andrea and Tara for making the trip. If your firm is a year past go live and the system is not carrying its weight, book a walkthrough and tell us what it should be doing instead.
