Litify support for a law firm MSO that runs several firms
A law firm MSO that runs several firms on Litify gets Litify support from Micronetbd the same way a single firm does, scaled to the group: one named Litify administrator team with a backup, one ticket queue with response times you can hold us to, and one flat monthly retainer sized by the hours the group needs across its orgs, not billed by the hour. As-needed help fits inside that model. The work starts with an audit of each org as it stands, and we take over orgs we did not build.
This page answers a question we hear from management services organizations that run several law firms on Litify and want a Litify partner on an as-needed basis rather than a full implementation. Here is how that works with us.
What as-needed Litify support looks like for a group of firms
Micronetbd runs Litify managed services as a retainer in three tiers. The model is the same in each; the hours band differs. Pricing is quoted on the call, against your orgs.
| Tier | Hours | Who it fits |
|---|---|---|
| Essential | Up to 20 hours a month | Someone accountable for the platform without a full time seat: users, permissions, access, monitoring, releases reviewed, a monthly report of tickets and hours. |
| Standard | 20 to 60 hours a month | A busy org: a weekly plan for configuration changes, enhancement time on the backlog you prioritise, training, reports and dashboards maintained. |
| Extended | 60 hours a month and up | Several teams, several platforms or a program of work alongside daily administration: architects and developers from the same team, integration and data work, a quarterly roadmap. |
For an MSO the shape is usually this: the group holds one retainer, the named admin team knows every org in it, and the tier follows the total hours the firms need in a month. A group that wants a partner developer on call starts at Essential and moves up when a project lands. A group with several orgs and a change program running fits Extended from the start.
How a request runs
One channel of record, so a request from any firm in the group lands in the same queue with a history you can audit. Access and blocking issues are handled the same business day. Configuration changes go into the weekly plan. Larger enhancements are estimated onto the monthly backlog, and the MSO sets the priorities. Litify and Salesforce releases are reviewed against each build before they land, integrations are monitored so failures reach us before they reach a firm, and a change log is kept in the org.
Why the Salesforce side matters
Litify is a Salesforce application, so administering it means administering both: matter plans, intake, Docrio documents and reports on top, and flows, permission sets, portals, releases and integrations underneath. Micronetbd is a certified Litify partner and a Salesforce partner since 2012, SOC 2 Type 2 audited, and the team that implements and migrates Litify sits behind the administrator on the retainer.
Where to start: the audit
When the orgs were built by someone else, and in an MSO they usually were, we start with an audit of each org as it stands: what is there, what we would fix first, how the firms differ. That usually settles the tier on its own, and the audit is useful even if you never take the subscription.
Proof: a Litify client on the record
Questions MSOs ask about Litify support
Do you support Litify on an as-needed basis?
Yes, inside the retainer. Every tier is the same model: a named Litify administrator with a backup, a ticket queue with response times, and a flat monthly subscription, not hourly billing. As-needed work usually means the Essential tier, up to 20 hours a month, with the option to move up when a project lands.
Can one retainer cover several firms in an MSO?
The retainer covers whatever the group runs: one named admin team, one ticket queue, one monthly fee. The tier is set by the hours the group needs across its Litify orgs, and the Extended tier is built for several teams or a program of work running alongside daily administration.
Do you take over Litify orgs someone else built?
Yes. We start with an audit of each org as it stands, document what is there and tell you what we would fix first. The audit is useful even if you never subscribe.
Do you administer the Salesforce side too?
Yes. Litify runs on Salesforce, and most requests touch both: a flow, a permission set, a report, a release. One retainer covers both, from a certified Litify and Salesforce partner since 2012.
Ask us what a month looks like for your group
We will walk you through a real month of tickets, enhancements and releases across orgs like yours, and what it costs.
Read next
Managed services: the three tiersEssential, Standard and Extended, and the request, triage, build, release loop.
Litify consulting and implementationMatter plans, intake, Docrio, reports and migration from Needles, Neos, ProLaw and Clio.
Print and mail for Litify firmsPostrio: a Docrio document becomes a tracked letter, on the same retainer where installed.
